Handling unhappy patients correctly is incredibly important, and much simpler than you might think. To do it right, simply focus on understanding what the patient needs at that moment – and then give it to them.
Go out of your way to make your patients feel special
May is the official month of appreciation for some of the important people we take for granted throughout the year.
Why are dental hygiene recall systems a lot like Brussels sprouts? Because as much as you want to avoid them, you can’t deny that they keep you healthy and strong.
If this is what your offices staff looks like, or feels like, then you need to regroup. Your office staff is the front line of your practice, and will impact the patient experience as much as (or more than) the quality of care.